Practical Business Support Without the Extra Management
Running a business means there is always something that needs doing — keeping the books up to date, sorting out the website, dealing with suppliers, arranging travel, managing your calendar, solving an unexpected technical problem or simply finding a better way of doing something.
That’s where I come in.
1-2-1 Office Systems provides flexible, remote business and operations support to small businesses, consultants and entrepreneurs. I take responsibility for the tasks that need doing, allowing you to concentrate on running your business rather than managing the administration behind it.
With more than 20 years of experience supporting businesses across different fields, I bring a broad range of practical skills. This includes bookkeeping and invoicing, back-office systems, website creation and updates, social media, travel arrangements, calendar management, document preparation, research and technical problem-solving — as well as the occasional unusual task that doesn't fit neatly into a category.
I don't pretend to know everything. If something is outside my experience, I'll tell you. If it's something I can learn or find a solution to, I'll work it out. The aim is simple: reliable support, practical solutions and as little extra work for you as possible.
Most of the work is handled remotely, so support doesn't have to be limited to traditional office hours. And when being there in person genuinely makes sense — for example, to clear a backlog, set up equipment or resolve a practical problem — I can also visit when appropriate. I have supported clients in the UK, Switzerland, Germany and Finland, working with businesses and individuals who need someone experienced, adaptable and trustworthy to take ownership of the work that keeps things moving.
WHAT I CAN HELP WITH:
Business & Operations
Back-office systems, administration, research, problem-solving and general business support.
Finance & Administration
Bookkeeping, invoicing, VAT administration, financial records and related paperwork.
Web & Digital
Website creation and updates, WordPress, social media and digital content.
Organisation & Coordination
Calendars, email, travel arrangements, bookings, meetings and events.
Technical & Practical Support
Troubleshooting, software, equipment and those jobs that simply need someone to figure them out.
WHY 1-2-1 OFFICE SYSTEMS:
You can reach me
Phone, email, WhatsApp, Telegram or whichever communication method works best for you. I aim to be accessible and responsive when you need me.
You know what’s happening
I keep you updated on progress, so you don't have to chase me to find out where things stand.
No empty promises
If I don't know how to do something, I'll tell you. If there's a practical solution I can find or learn, I'll work on it.
Support built around your business
There are no pre-packaged options that you have to fit into. I work out what you actually need and provide support accordingly.
You pay for the work I do
There is no minimum charge. You are charged for the actual time I spend working on your tasks.
I work the way that works for you
You don't have to change your preferred tools or communication methods just to work with me. Prefer OpenOffice to Microsoft Office? That's fine. Prefer WhatsApp to email? No problem. The aim is to make getting things done easier for you — not create another system you have to manage.
REAL-WORLD BUSINESS SUPPORT
Every business has jobs that don't fit neatly into a standard list of services. Here are a few examples of the kind of practical problems I've helped clients solve.
SWISS DANCE SCHOOL — GETTING TECHNOLOGY WORKING TOGETHER
A Swiss client had a collection of problems across their desktop, laptop and phone. Calendars, contacts and images weren't syncing, backups weren't working and their new digital TV wasn't functioning properly.
Apple, the national telephone and TV company and a local IT company had all been unable to resolve the problems.
I went on site, worked through the different systems and got everything working.
UK ARCHITECTURAL FIRM — RECOVERING A HACKED WEBSITE
An architectural firm contacted me in a panic after their website, which had been set up by a third party, was hacked and no longer displaying their actual content.
I secured the site by changing passwords and FTP details and then restored the content from a backup.
The website was back up and running, and the client was happy.
PHARMACEUTICAL CONSULTANT — TURNING A RECEIPT BACKLOG INTO ORDER
A pharmaceutical consultant handed me several envelopes full of expense receipts.
I sorted the receipts into the client's preferred expense categories and by date, then entered everything into an Excel spreadsheet I created for the purpose, ready for VAT return submission.
AND THAT'S JUST THE BEGINNING
These are just a few examples of the different kinds of problems and systems I've dealt with. Your business may need something completely different — and that's exactly why I don't offer a one-size-fits-all service.
Tell me what needs doing, and let's see how I can help